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Traits and Tactics of $200B Founders

Fundraising
May 10, 2025
Eléonore Crespo reveals founder traits, hiring tactics, and scaling lessons from Pigment.
Topics discussed in the episode:
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How does Pigment plan to scale into a multi-billion dollar company?
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What strategies can help a European startup compete in the US market?
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How can founders protect themselves from misaligned board members?
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How should founders approach job titles and candidates' focus on them?
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What attributes should founders look for in a co-founder?
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How can founders leverage innovation during market downturns?
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How did Pigment successfully expand into the US market early on?
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How can founders hire effectively for roles outside their expertise?
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What are the biggest mistakes founders make in their early fundraisings?
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How to build an effective hiring process to find the best talent?

How does Pigment plan to scale into a multi-billion dollar company?

Eleanor outlines the necessity of continuous innovation and planning for future growth phases.

"We need to start innovating now on these other acts if we actually want to build that large company... trying to know what are the technical debts we cannot afford so that we can build these acts."

  • Anticipate future growth stages and invest in innovation accordingly.
  • Communicate a clear long-term vision to align the team.
  • Identify and address technical debt early to enable scalable expansion.

What strategies can help a European startup compete in the US market?

Eleanor shares how Pigment leverages their strengths to compete effectively in the US.

"We have the best engineering team in Europe... It's not that they are managing people in Europe and sitting on their own in the US."

  • Utilize unique strengths, such as a strong engineering base, to differentiate in new markets.
  • Build a global team structure with leadership present in key markets.
  • Invest in frequent travel and customer engagement to bridge geographical gaps.

How can founders protect themselves from misaligned board members?

Eleanor discusses the importance of thorough due diligence on investors to avoid future conflicts.

"You need to find ways to find a spy in the industry to get to know the person... The power of the board is bigger than you think."

  • Conduct deep, covert references on potential board members beyond their provided contacts.
  • Understand that a misaligned board member can significantly impact your company.
  • Choose investors who respect the founder's vision and provide supportive governance.

How should founders approach job titles and candidates' focus on them?

Eleanor emphasizes the importance of hiring candidates who prioritize impact over titles.

"I don't like when someone asks me for their title... The title should be reserved for very large companies."

  • Seek hires who are motivated by the company's mission rather than personal status.
  • Maintain a horizontal organizational structure to minimize politics.
  • Focus on candidates who demonstrate adaptability and commitment to the company's success.

What attributes should founders look for in a co-founder?

Eleanor describes her methodical approach to selecting a co-founder who complements her skills and values.

"Firstly, you need to find someone that obviously works well with your values... and someone, more importantly, who could hire the best of the best talents."

  • Align on core values and long-term objectives with your co-founder.
  • Choose someone whose skills complement yours, filling gaps in your expertise.
  • Ensure your co-founder has a strong ability to attract and hire top talent.

How can founders leverage innovation during market downturns?

Eleanor shares advice from investor Rob Ward on investing in innovation during crises.

"When there is a crisis... it's time to invest. Let's go because your competitors cannot invest right now."

  • Use challenging economic times to invest in R&D and innovation.
  • Capitalize on reduced competition to gain market share.
  • Maintain a long-term perspective and continue to build despite short-term market fluctuations.

How did Pigment successfully expand into the US market early on?

Eleanor explains their strategy of entering the US market in their first year by targeting forward-looking tech companies.

"We went very early to the US... We sold to tech companies and they are forward-looking companies that everybody else in the world is looking up to."

  • Consider entering larger markets early if your product fits, even if it's unconventional.
  • Target early adopters in your industry who are open to innovative solutions.
  • Use remote selling strategies to reach customers in new geographies without extensive on-the-ground presence.

How can founders hire effectively for roles outside their expertise?

Eleanor shares her strategy for hiring executives in areas she's less familiar with by leveraging expert advice.

"The advice is to talk to 20 people in the field... Ask when you're hiring your CRO, ask the 20 best CROs out there what good looks like."

  • Seek insights from industry experts to understand what makes a great candidate in unfamiliar roles.
  • Develop a detailed rubric based on seasoned professionals' input to guide your hiring decisions.
  • Invest time in understanding the specific needs of each role to make informed hiring choices.

What are the biggest mistakes founders make in their early fundraisings?

Eleanor highlights the importance of choosing the right investors, focusing on individuals rather than just brand names.

"The biggest mistake you can make... is to go for the brand before thinking about the person, and at your board, you get one person, and you don't get a brand."

  • Prioritize the individual investor's values and alignment over the firm's brand.
  • Conduct thorough due diligence on potential board members to ensure they will support your vision.
  • Recognize that board members have significant influence and choose those who will be true partners.

How to build an effective hiring process to find the best talent?

Eleanor discusses her comprehensive approach to hiring, emphasizing the importance of sourcing and understanding exactly what you're looking for in a candidate.

"My hiring process is very complex. So starting with sourcing, I'm always sourcing... I'm always trying to find something extraordinary out there and I say, who are the best people you know?"

  • Be proactive in sourcing talent by constantly networking and seeking referrals.
  • Understand precisely what you need in a role by consulting experts and creating a detailed rubric.
  • Tailor your hiring process to each candidate, refining questions based on previous interviews.