"This performance obsession, output obsession, efficiencies obsession creates incentive structures that actually undermine the movement, the mission."
"Friendship is the ultimate biohack... show me happy people, and I'll show you a lot of friends."
"We never get the joy of service... It's the messiness that... makes us truly, deeply happier."
"If you want maximum quality and maximum control, you're restricting scale... I accepted a loss of control and a loss of quality."
"We care if they are good leaders... we understand that sometimes good leaders suffer mission failure."
"Optimism is not naive; it is the undying belief that the future is bright... if we take care of each other, if we work together, we will come through this."
"Things have to be simple, understandable, and repeatable... we want people to be able to repeat our ideas in their own words."
"The true missionaries will tell the money to go screw themselves. The true missionaries are not afraid of the short-term losses."
"Every single one of us knows what we do... But very, very few people and very, very few organizations can clearly articulate why they do what they do."
"If I can put the why into words, that is what appeals to the early adopters. Because it's about them, not about me."