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How Near-Death Sparked a $400M Startup

Strategy
June 15, 2025
Matt Pohlson shares Omaze's origin, pivots, and lessons from adversity.
Topics discussed in the episode:
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How does teaching storytelling to all employees benefit a startup?
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What factors should be considered when expanding into new markets?
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Is vulnerability important in leadership?
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How should founders adapt their management style as the team grows?
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Why is focus critical to a startup's success?
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How to manage fundraising when investors pull out?
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What is the value of micro-influencers in marketing?
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How can TV commercials be effective in customer acquisition?
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Why is storytelling crucial in marketing and team building?
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How did changing business models lead to finding PMF?

How does teaching storytelling to all employees benefit a startup?

Opening: Empowering the entire team with storytelling skills enhances marketing and cohesion. Quote: "

We teach class to everybody at Omaze no matter what your role is... It serves every part of the business.

" Takeaway: • Unified messaging across departments strengthens brand identity. • Storytelling skills improve communication internally and externally. • Investing in employee development fosters a strong company culture.

What factors should be considered when expanding into new markets?

Opening: Strategic market expansion is key to scaling distribution and marketing. Quote: "

...we've announced Australia, which we're really excited about... We wanted to remove as many variables as possible.

" Takeaway: • Choose markets with similarities to your existing one. • Minimize variables by focusing on familiar language and culture. • Leverage proven strategies in new regions.

Is vulnerability important in leadership?

Opening: Being open with your team can strengthen leadership effectiveness. Quote: "

I think you need to do that too... I think you have to be candid about when you're not sure what the answer is.

" Takeaway: • Authenticity fosters trust within the team. • Admitting uncertainties can encourage collective problem-solving. • Balance vulnerability with confidence to inspire others.

How should founders adapt their management style as the team grows?

Opening: Adjusting leadership methods is essential for effective team building. Quote: "

I used to think that everyone was wanting to operate the same way that I did... You have to constantly kind of adjust.

" Takeaway: • Tailor your leadership to individual team members. • Recognize and adapt to diverse working styles. • Support team growth by being flexible in management.

Why is focus critical to a startup's success?

Opening: Maintaining focus prevents dilution of efforts and resources. Quote: "

They try to do too much. Focus is the price of greatness.

" Takeaway: • Prioritize key objectives to achieve excellence. • Avoid spreading yourself too thin across multiple projects. • A focused approach enhances efficiency and impact.

How to manage fundraising when investors pull out?

Opening: Navigating unexpected challenges in fundraising can determine a startup's survival. Quote: "

...the stock market went down like 30%... they pulled out of the round, understandably... and I was like, we're done then.

" Takeaway: • Persistence is crucial when facing setbacks in fundraising. • Proactively addressing investor concerns can restore their confidence. • Adapt your pitch to changing market conditions.

What is the value of micro-influencers in marketing?

Opening: Micro-influencers can be a potent tool in distribution and marketing efforts. Quote: "

I think people underestimate their power... you can do real business through those things.

" Takeaway: • Niche communities have highly engaged audiences. • Micro-influencers can drive significant ROI. • Collaborating with them can reach specific target markets.

How can TV commercials be effective in customer acquisition?

Opening: Exploring unconventional channels like TV can significantly impact distribution and marketing strategies. Quote: "

It's crazy, it really works for us... 90-second commercials work really well for us.

" Takeaway: • Longer TV ads can engage audiences if the story is well told. • TV can still be a powerful medium for reaching customers. • Challenging assumptions about advertising channels can open new opportunities.

Why is storytelling crucial in marketing and team building?

Opening: Understanding the science of storytelling can enhance marketing efforts and unify teams. Quote: "

There's a science and then there's a fundamental principle... Your brand has to very clearly communicate how you will do that for that customer.

" Takeaway: • Storytelling makes your brand message clear and compelling. • It helps customers understand how your product improves their lives. • Teaching storytelling to all employees ensures consistent messaging.

How did changing business models lead to finding PMF?

Opening: This topic illustrates how a decisive pivot can lead to achieving product-market fit. Quote: "

I made the decision after I came back from near death experience to change from being a business that was focused on celebrities to a business that offered prizes... That was a huge change for us.

" Takeaway: • Founders should be willing to make bold pivots when necessary. • Trusting your instincts can lead to better alignment with market demands. • Overcoming internal resistance is key to successful transitions.